Is your IT budget being consumed by routine administrative tasks? The ongoing support of your applications environment is necessary to maximize your business benefits and maintain productivity. However, many organizations do not have the necessary skills in-house to triage, assess and resolve issues that relate to their business applications. With Thirdware’s Help Desk services, technical and functional experts can manage these tasks for you, reducing the workload of your IT staff and lowering the cost of maintaining your system.

Thirdware’s Help Desk service offers you a framework and resources for day-to-day support and issue resolution tasks associated with maintaining your applications environment. Leveraging skilled resources, with a detailed knowledge of Enterprise applications and technology, Thirdware works in conjunction with your super-users to provide a single point of contact for support of your applications. Thirdware provides you with alternatives for maintaining and improving your production environments and are suited for those customers who are unable to move to a fully outsourced solution.

Activities performed as a part of the Supplement Help Desk service include the following functions, but may vary depending on your specific needs:

Troubleshoot & correctly route application specific issues
Provide a single point of contact to work with Software product vendors to
  fix standard product issues through resolution
Update operational, technical, functional documentation as necessary
Provide recommendations for repeated issues including suggestions to
  modify customizations
Analyze impact of product upgrades and patches on customizations;
  provide recommendations, and minor modifications to customizations and
  general guidelines for testing
Develop and maintain a business continuity plan for your support
  processes