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Medium complexity |
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Implementation time between
3 to 6 months |
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Faster ROI |
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| Support and on going maintenance has become a significant component in the
IT Budget. What are the broad causes which continue to keep the support cost
significant? |
- Support requirements are dynamic but costs remain static
- Lack of structured approach to reduce support requirements. Both at
application level and at organizational level.
- Separation of Business and IT in the Support Model
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| Thirdware has been successful in providing a variable cost support model. |
- Support Desk with dynamic strength instead of fixed strength
- On Demand Support Services with no fixed components
- Tools and methodologies for support volume reduction
- Support across technologies to reduce multiple support groups
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Thirdware provides support on all versions of QAD from Ver 7x to latest release.
Thirdware's Support SLA's can be tailor made to suit global user requirements.
Thirdware's Support Team provides extended support and can work with your
infrastructure team to ensure complete application coverage.
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- Offshore DBA Services
- Global & Regional Support Desks
- Nearshore & Offshore Development Services
- On Demand Support services.
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Application Maintenance Services directed towards reduction of support cost |
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Global and Regional Support Desks with Nearshore and Offshore Support |
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On Demand Services for On Demand requirements |
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| Check out our global positions and development centers. |
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