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Medium complexity |
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40% cost savings |
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Faster ROI |
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| Support and on going maintenance has become a significant component in the IT Budget. What are the broad causes which continue to keep the support cost significant? |
- Support requirements are dynamic but costs remain static
- Lack of structured approach to reduce support requirements. Both at application level and at organizational level.
- Separation of Business and IT in the Support Model
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| Thirdware has been successful in providing a variable cost support model. |
- Support Desk with dynamic strength instead of fixed strength
- On Demand Support Services with no fixed cost components
- Tools and methodologies for support volume reduction
- Support across technologies to reduce multiple support groups
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Application Support and Maintenance (Oracle eBusiness Suite and other applications integrated or interfaced with Oracle)
- Application Configuration Support
- Functional & Technical Enhancements
- Routine / Periodic Maintenance activities
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Incident based Support Model resulting in 40% reduction in support cost |
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On Demand Support Model with dynamic strength to handle peaks and valleys in support demand |
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One time back log reduction with root cause analysis |
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| Find a Thirdware location nearest to you |
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