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Executive GPS
Machine
Medium complexity
40% cost savings
Faster ROI
 
Oracle Oracle
Application Management
Support and on going maintenance has become a significant component in the IT Budget. What are the broad causes which continue to keep the support cost significant?
  • Support requirements are dynamic but costs remain static
  •  Lack of structured approach to reduce support requirements. Both at application level and at organizational level.
  •  Separation of Business and IT in the Support Model
Thirdware has been successful in providing a variable cost support model.
  • Support Desk with dynamic strength instead of fixed strength
  •  On Demand Support Services with no fixed cost components
  •  Tools and methodologies for support volume reduction
  •  Support across technologies to reduce multiple support groups
Diagram

Thirdware Integrated Support Offerings
  • Application Support and Maintenance (Oracle eBusiness Suite and other applications integrated or interfaced with Oracle)
  • Application Configuration Support
  • Functional & Technical Enhancements
  • Routine / Periodic Maintenance activities
 
Executive Summery
Incident based Support Model resulting in 40% reduction in support cost
On Demand Support Model with dynamic strength to handle peaks and valleys in support demand
One time back log reduction with root cause analysis

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